Good taxi etiquette comes down to a friendly greeting, a clear destination, courtesy during the ride and a fair tip. In Metro Vancouver the meter starts at $3.75 and adds $2.18 per kilometre, and a tip of about 10 to 15 percent is customary.
Before and during the ride
Greet the driver and give the destination early, especially if you prefer a particular route. Meet the taxi on time at the agreed spot to avoid delays, and if your plans change, tell the driver politely and promptly.
Keep your belongings organized and secure, and do not block the driver’s view or reach of the controls.
Keep conversation polite. If you would rather ride in silence, say so kindly. Use respectful language and avoid loud or aggressive speech. Follow the driver’s directions, wear your seat belt, and do not distract the driver with constant talking or phone use. Long phone calls, loud conversation and smoking inside the taxi are all disruptive and best avoided. Keep a respectful physical distance and avoid unwanted contact and offensive gestures.
Paying and tipping
Taxi fares in Metro Vancouver are metered at rates approved by the Passenger Transportation Board, and as of the Board’s current rate rule the meter starts at a flag rate of $3.75 and then adds $2.18 per kilometre. Other BC cities have their own approved rates, so ask the company if you are unsure. Pay the fare clearly and promptly using the driver’s preferred payment method, and ask politely if you need change or a receipt.
Tipping a taxi driver is customary in Vancouver, usually about 10 to 15 percent of the fare, so a $2 to $3 tip is typical on a $20 ride.
Common requests and how they are handled
Passengers often ask for the same few things, and a friendly response works best on both sides.
- Fare and route: ask for an estimate at the start and mention any route you prefer, so there are no surprises on the meter.
- Temperature or ventilation: ask for changes politely, and drivers should adjust promptly or say when they cannot.
- Music: drivers can offer a choice of stations, and passengers can ask for it to be turned down or off.
- Extra stops: confirm the stop is safe and accessible. In Metro Vancouver an en route stop carries its own charge under the Board’s rate rule, so mention it before the trip begins.
- Receipts: ask for one before you leave the car, and the driver should provide it promptly.
- Luggage: a driver can offer help with heavy or large items and should stow luggage securely.
- Accessibility: tell the driver what you need as early as you can.